In this fifth blog post about ISO 8000:150 we will look at the organisational approaches that form part of the overall data quality management approach defined in this standard. For an overview of the standard, please see ISO 8000:150–A framework for Data Quality Management. The framework defined in this standard is split into three horizontal ‘Roles’ with their core responsibilities broadly listed as:
- Data Manager – Responsible for the organisational factors for data quality management and the overall running of the framework. Includes delivery of the three high level processes of Data Architecture Management, Data Quality Planning and Data Stewardship/Data Flow Management
- Data Administrator – Responsible for controlling and coordinating the work of data technicians and aligning to the direction set by the Data Manager. Includes delivery of the three mid-level processes of Data Design, Data Quality Criteria Setup and Data Error Cause Analysis
- Data Technician – In general the data technician is responsible for the actual data changes that are undertaken, specifically as part of the low level processes of Data Processing, Data Quality Measurement and Data Error Correction. Activities will be undertaken under the guidance of the Data Administrator
These roles, as described, are probably one of the areas where I believe that this standard needs most adaptation to ‘fit’ an organisation. Organisations come in many sizes and structures, therefore, the three roles as described probably only fit a minority of organisations. Probably a better way to think of these ‘Roles’ would be to view them as the Strategic, Tactical and Operational activities that are required to develop and deliver your data quality management framework. You then need to determine the individual accountabilities and responsibilities as they apply to your organisation and ensure that staff understand what is expected of them. The final part of this series of blog posts will look at how ISO 8000:150 can form the foundations for your data governance approach.