In today’s high pressure business world, there are increasing demands to deliver good service. This can mean finishing jobs as soon as possible – which may mean feedback on what was done, how long it took etc. is not completed
We’re all human
In our increasingly regulated and controlled working lives, it is easy to feel that we are just part of a big machine, doing repetitive and dull jobs. This is particularly the case if you work in call centres or other
All of our data is equal, some is more equal than others
To paraphrase George Orwell’s quotation from the novel ‘1984’ “All of our data is equal, some is more equal than others”. If all data is treated equally, how can we prioritise our efforts? Criticality is a method used in many
Reinventing the wheel
I’ve come across a few examples recently where people either have, or have nearly, re-invented something that already existed in an organisation. This can be termed “re-inventing the wheel”. Clearly, such activities would be a waste of resources, but what
Does data make you lonely ?!?
A current topic in the news in the United Kingdom relates to a report by the Mental Health Foundation about how modern life leads to people being more lonely and the physical and mental health impacts of this loneliness. In
The Data Accident Investigation Board
At a recent talk by Professor Graham Braithwaite of Cranfield University on the role and work of the UK Air Accidents Investigation Branch (AAIB) and the approaches taken to investigating an accident, it made me think about whether similar approaches
Computer software triage
Triage is a technique used in medical emergencies to help prioritise scarce care resources towards those most in need. Various versions of triage have been developed and refined since the concept was first developed in the First World War. Similar
What does a facilitator do?
A question that regularly arises is “What does a facilitator do?” which is a very pertinent question, especially in a business context. I will now try and provide a little more clarity on what, in my experience, good facilitators should
How tasty is your data quality cheese?
There are a number of analogies for issues associated with data quality. Ken O’Connor’s recent blog post likened data quality to the quality of water in a river. I also sometimes use an analogy based on the quality of water
Would you allow this…?
One of the greatest factors which can lead to the degradation of quality of information relates to the behavior of users, data administrators and external parties. I have referred to this in a previous post “There is no such thing