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Process

Improve performance by better process definition

How well do you understand your business processes? Each individual process may be well documented, implemented and assured and even delivering great business performance, however, can these same processes be reducing your data quality?

Ian Rush 6th September 20216th September 2021 Blog No Comments Read more

Doing the job is only half the job!

In today’s high pressure business world, there are increasing demands to deliver good service. This can mean finishing jobs as soon as possible – which may mean feedback on what was done, how long it took etc. is not completed

Julian Schwarzenbach 12th November 201426th January 2017 Blog No Comments Read more

We’re all human

In our increasingly regulated and controlled working lives, it is easy to feel that we are just part of a big machine, doing repetitive and dull jobs. This is particularly the case if you work in call centres or other

Julian Schwarzenbach 19th December 201226th January 2017 Blog No Comments Read more

All of our data is equal, some is more equal than others

To paraphrase George Orwell’s quotation from the novel ‘1984’ “All of our data is equal, some is more equal than others”. If all data is treated equally, how can we prioritise our efforts? Criticality is a method used in many

Julian Schwarzenbach 27th September 201026th January 2017 Blog 2 Comments Read more

Reinventing the wheel

I’ve come across a few examples recently where people either have, or have nearly, re-invented something that already existed in an organisation. This can be termed “re-inventing the wheel”. Clearly, such activities would be a waste of resources, but what

Julian Schwarzenbach 27th June 201026th January 2017 Blog 2 Comments Read more

Does data make you lonely ?!?

A current topic in the news in the United Kingdom relates to a report by the Mental Health Foundation about how modern life leads to people being more lonely and the physical and mental health impacts of this loneliness. In

Julian Schwarzenbach 25th May 201026th January 2017 Blog 6 Comments Read more

The Data Accident Investigation Board

At a recent talk by Professor Graham Braithwaite of Cranfield University on the role and work of the UK Air Accidents Investigation Branch (AAIB) and the approaches taken to investigating an accident, it made me think about whether similar approaches

Julian Schwarzenbach 11th May 201026th January 2017 Blog 4 Comments Read more

Computer software triage

Triage is a technique used in medical emergencies to help prioritise scarce care resources towards those most in need. Various versions of triage have been developed and refined since the concept was first developed in the First World War. Similar

Julian Schwarzenbach 7th May 201026th January 2017 Blog No Comments Read more

What does a facilitator do?

A question that regularly arises is “What does a facilitator do?” which is a very pertinent question, especially in a business context. I will now try and provide a little more clarity on what, in my experience, good facilitators should

Ann 20th April 201026th January 2017 Blog 2 Comments Read more

How tasty is your data quality cheese?

There are a number of analogies for issues associated with data quality. Ken O’Connor’s recent blog post likened data quality to the quality of water in a river. I also sometimes use an analogy based on the quality of water

Julian Schwarzenbach 3rd March 201026th January 2017 Blog 5 Comments Read more
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