Last week I visited Haldex Concentric in Birmingham who manufacture pumps for commercial vehicle engines. They are shortlisted for an award at the Midlands Excellence Awards, to be announced this week. They have instigated a continuous improvement approach to improving
Assertiveness – a key life skill?
Last week I was delivering a training day which focussed on assertiveness for half a day. Out of the 10 delegates for the afternoon only one was male and most of them were in their 20s. The majority of them