Process

At DPA we have extensive, hands on experience of working with multifunctional groups in large/medium organisations to review and improve business processes.

Experience includes developing and managing complex, multi-user processes, mapping existing and future business processes, change readiness assessments and change management. We also undertake audits and assessments of the effectiveness of business processes.

Our approach to a typical assignment would include:

• Record and analyse existing processes
• Review customer satisfaction and strategic alignment
• Identify and prioritise issues and possible solutions
• Use a structured prioritisation approach to select improvements to make
• Delivery of process improvements
• Assess improved process
• Develop staff competencies to maximise process effectiveness
• Deliver ongoing improvements